Shipping Policy
Shipping Policy
Last updated: 24 August 2026
Where we ship
We currently ship within the United States only.
Processing time
Orders are processed within 1 business day. Orders placed after 2pm EST on a Friday are processed the following Monday.
Delivery estimates
| Product | Estimated delivery |
|---|---|
| Valerra Everyday Posture Corrector | 2–6 business days |
| Valerra Posture Corrector Pro | 2–6 business days |
| Valerra 4-Level Back Stretcher | 2–6 business days |
| Valerra Lumbar Support Cushion | 2–6 business days |
| Valerra Cervical Neck Stretcher | 5–12 business days |
The Cervical Neck Stretcher ships from a different warehouse to the rest of the range, which is why it takes longer. We state that on the product page itself rather than leaving you to find it here.
These are estimates, not guarantees. Carrier delays, weather and public holidays can extend them.
Shipping cost
Free standard shipping on all orders. There is no minimum spend.
Tracking
You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to show movement after it's issued — this is normal and doesn't mean the parcel is lost.
Split shipments
If you order multiple items they may ship separately from different warehouses and arrive on different days. You won't be charged extra for this.
Wrong address
Check your shipping address at checkout. If a parcel is returned to us because the address was incorrect, we'll reship it once you cover the return postage.
Lost or damaged parcels
If your order hasn't arrived within 10 business days of the estimate above, email support@valerra.co with your order number and we'll investigate. If it arrives damaged, send a photo within 48 hours and we'll replace it.