Frequently Asked Questions

How long does delivery take?

Most items ship from our US warehouse within one business day and arrive in 2-6 business days. The Cervical Traction Device takes 5-12 days. You will get a tracking number by email as soon as your order leaves the warehouse.

Do you offer free shipping?

Yes. Free standard shipping on every order, no minimum spend.

Do you ship internationally?

Not yet. We currently ship within the United States only.

How long should I wear a posture corrector each day?

Start with 15-20 minutes and build up gradually. Most people reach one to two hours within a couple of weeks. Do not wear it all day from the start — the point is to train your own muscles, not replace them. If they never work, your posture will not hold once the brace is off.

How soon will I notice a difference?

Most people feel relief immediately while wearing or using the product. Lasting change in how you hold yourself takes 4-6 weeks of consistent use. Anyone promising permanent results in a week is selling you something.

How do I find my size?

Sizing is listed on each product page. Measure your natural waistline or underbust with a tape — not your trouser or dress size, which vary by brand. If you are between sizes, size up. Email us your measurement and we will confirm before you order.

Is this a medical device?

No. Our products are wellness and postural training aids, and we make no claim to treat or cure any condition. If you have scoliosis, a disc problem, osteoporosis, a recent injury, or any diagnosed spinal condition — or if you are pregnant or postpartum — talk to your doctor or physiotherapist before use. Stop immediately if you get sharp pain, numbness, or pain radiating into the arms or legs.

The traction pillow feels intense. Is that normal?

A deep, releasing ache in the first few sessions is normal and eases as the muscles let go. Sharp or radiating pain is not — stop using it and speak to a professional.

What is your return policy?

30 days from delivery, unused and in original packaging. Email support@valerra.co and we will send return instructions. Please do not ship anything back before contacting us — unannounced returns cannot be matched to an order. If your item arrives damaged or incorrect, send a photo within 48 hours and we cover everything.

Can I change or cancel my order?

Yes, any time before it ships. Email us as soon as possible with your order number. Once it has shipped, the standard 30-day return process applies.

What payment methods do you accept?

All major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is encrypted and handled by Shopify — we never see your card details.

How do I contact you?

Email support@valerra.co. We reply within one business day, Monday to Friday, 9am-5pm EST.